SmartCycle Sales Opportunity Summary Report

[sbranson@cisilion.com]

Hello,

Does anyone know what SW Exceptions means in the Sales Opportunity Summary Report - Software Details worksheet (below)?

Software Version	No of Devices	LDoS Announced Devices	EoS Devices	EoE Devices	EoSCR Devices	LDoS Devices	Maintenance Release	SW Exceptions
ADE-OS-	2	0	0	0	0	0	0	2
IOS15.2(2)E7	3	0	0	0	0	0	0	3
IOS15.2(2)E6	83	0	0	0	0	0	0	83

[Justin Sprake]

Hello,

Could you confirm which service this report was originally generated from?

[sbranson@cisilion.com]

Hi,

It's a report you can generate in Cisco Services Connection - 

https://services.cisco.com/

Under Actions - Generate Reports

thanks

[Justin Sprake]

I believe this is a report from the Smart Services' "Partner Support Service", but in general, software exceptions denote a crash or error that has occurred on a device.

If this is the correct service, then I would recommend either opening a TAC case or starting a thread at the resource below if you would like to learn more:

https://community.cisco.com/t5/partner-support-service/ct-p/5456-partner-support-service