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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

To begin using Smart Call Home:

1. Are you ready? Find out! Use the new SCH Readiness Check Tool!

2. Check to see that your devices are supported by Smart Call Home.

3. Review the customer or partner preliminary checklist and the Deployment Guide.

4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

5. Register your devices on the Smart Call Home portal.

6. For help with registration, contact Cisco Worldwide Support, available globally during local business hours.

Smart Call Home Videos
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(view in My Videos) This video describes user roles, Cisco.com IDs, and best practices for their use when configuring and registering devices to use Smart Call Home.
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This video on demand describes Smart Call Home’s value proposition. Smart Call Home is one of Cisco’s key automated smart service capabilities. Smart Call Home is a proactive smart service feature available with Cisco support services like SMARTnet, Smart... Read More
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(view in My Videos) Learn how to easily set notification preferences in Smart Call Home.
258 Views
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(view in My Videos) This short video walks through a Smart Call Home customer case on a Cisco Unified Computing System device.
398 Views
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(view in My Videos)View this short video describing a recent TAC case to see how Smart Call Home adds value for our customers.
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(view in My Videos) Bryan is a technical marketing engineer in the Technical Services Product Management group at Cisco with expertise in Smart Call Home.This video is the live session given with an overview of the Smart Call Home and Device Diagnostics o... Read More
829 Views
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(view in My Videos) Updated to include additional registration details and the bulk registration process. Learn how to quickly configure and register your devices. Cisco Smart Call Home is included at no additional cost when you have an active SMARTnet, S... Read More
374 Views
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(view in My Videos) Describes the lifecycle of a Smart Call Home alert, from creation to closing the service request. Includes resources and links. You can watch this related video for more information on how to set up your device for Smart Call Home. Nee... Read More
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(view in My Videos) Learn how to quickly configure and register your devices for Smart Call Home in this short instructional video. Cisco Smart Call Home is included at no additional cost when you have an active SMARTnet Service, SP Base, Unified Computin... Read More
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