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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

Smart Call Home Portal Performance

On We are currently experiencing performance issues with accessing and operations of the Small Call Home portal. Users are being dropped from the portal. Our team is working to resolve this issue as quickly as possible. We apologize for any inconvenience this is creating.

Smart Call Home - how to configure and register your devices

Micki Eubanks


Learn how to quickly configure and register your devices for Smart Call Home in this short instructional video. Cisco Smart Call Home is included at no additional cost when you have an active SMARTnet Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract.


Need help with Smart Call Home? Contact the Smart Services Bureau. Available globally, they can help you register your devices and answer any questions you have about Smart Call Home.