Account - Changing Email Address/Removing Company Association

[petenixon]

Hi all,

I'm looking for some advice. I'll be leaving my current company soon, so i need to change my email address for my CCO back to my personal address so i can take it with me (as i always have done over the years). Looks like the admin of my company has locked the ability to do that and is utterly non-responsive on the issue, and this is becoming time sensitive before i lose access to my corporate email address at my current company.

I raised a request with web-help, who told me i need to create a new account (which seems incredibly unfair as i'll need to move all my certs and learning credits over) which i've never had to do before. I can't see any options in the profile on how to remove any association (and entitlements).

Any help/assistance on this would be greatly appreciated.

Thanks.

[aibhatna]

Hi petenixon,

Good day to you! I'm here to assist you today with the issue.

Please share the below details in PM in order to assist you further on the issue:

Party ID :

Company Name :

Contract Number :

ccoid :

Thanks & Regards

Aishwarya Bhatnagar

[aibhatna]

Hi Petenixon,

As discussed, you need to contact web-help@cisco.com in order to make changes for the ccoid on the account.

Thanks & Regards

Aishwarya Bhatnagar

[Flanger23]

I am exactly in the same turmoil. This is 13 year old account with all my previous activity and web-help@cisco.com is not helping me in changing the email. They keep replying with copy/paste answer how to transfer my certification history to the new account. I do NOT want to register new account, I just want to change email on this one to my personal email and never touch it any more.

Previously I was perfectly able to do it from profile manager. Now that option is deactivated. I would've never associated business email, if I knew Cisco would lock me out with it...

[Santosh Shetty]

I too have same problem, my personal email was associated earlier. I think Cisco should facilitate to add 2nd email to account that should solve problem and option to select it has primary or secondary email address for contact. 

[jaheshkhan]

i dont know what nonsense cisco is doing it with. i have to renew my CCIE. im half the way. i have passed encore exam now. and one more to go and im also doing some credit from cisco U and im 32 points now. also doing SCOR course from cisco U that is 64 credit point. and im at the last stage. i have left the company. and i have no more access to email ID. in this stage what i can do. i have removed association with company but still all other CCOID business email ID are associated. i can login to cisco U with old company email id. i have no plan to join another cisco partner company at the moment. i dont what cisco is playing with. this is our certificate and not the company. old method was really correct. we have both personal and business email IDs are associated.

even in certmetrics its the same email ID which i dont have access to.

please help in this regard.

[bayticol]

I've exactly the same problem and CISCO is not helping at all, after 20 years being CISCO certified and in the process of renewing my CCIE I'm thinking whether still makes sense to waste time with certifications related to a company not incline to help with a simple email change. I've been alwasy proud to be CISCO certified, but I'm starting changing my mind after the current ridiculous and frustrating experience with their support.