Smart Net Total Care Portal and Collector Discussions

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I was planning on deploying the lastest version of CSPC at 2.11 then patching it directly to 2.11.03 but see attached picture of the hostOS which is centos 7 that has been deprecated. According to the cisco releasenotes the hostOS has been changed wh...

oscareriksson_2-1738652807720.png oscareriksson_0-1738652693834.png

I encountered error message during SNTC registration: Your user profile does not have complete address. Please update your Cisco Account Profile with the complete address.Checking my user profile, the company address was there.I'm not sure how to pro...

Hi all, I'm looking for some advice. I'll be leaving my current company soon, so i need to change my email address for my CCO back to my personal address so i can take it with me (as i always have done over the years). Looks like the admin of my comp...

petenixon by Level 3
  • 4871 Views
  • 8 replies
  • 0 Helpful votes

Hello,I am experiencing an issue while registering the Cisco Services APIs. Out of the five APIs I am trying to register, only three appear successfully, while the other two are missing. Details: APIs that successfully appear: colecciones csapi-1.0cs...

Dear support, I have recently added a new account with Administrator access to SNTC for my company. The have accepted and signed the agreement but every time they try to login they get redirected to the sign-up page. Can you please help? I can send y...

netengIT by Level 1
  • 439 Views
  • 4 replies
  • 0 Helpful votes

Hello we have a PSS collector deploy and install an additional SNTC certificate to work both ways. However, when doing a collect to upload information to https://services.cisco.com/ it is not uploading to any information in the SNTC section. I have a...

rloyola22 by Level 1
  • 330 Views
  • 3 replies
  • 0 Helpful votes

Dear all, I hope your doing well.I am reaching out to report an issue with the CSCP Collector appliance. The system recognizes the configured static IP address, but I am unable to ping the IP or access the web interface. The configuration appears to ...

Meraki devices are successfully discovered but hostnames and serial numbers are not showing (NA) under Managed Devices.We have just rebuild the server using 2.11 server version. It was visible when we had 2.10.Hope to get feedback soon. Thank you in ...

msmaigonz by Level 1
  • 286 Views
  • 1 replies
  • 0 Helpful votes