Smart Net Total Care Portal and Collector Discussions

comparision sheet between smartnet & Partner support

Hi Team, Can you provide comparision sheet between smartnet & Partner support? How can we show the difference between SNT & PSRT to the client?

to become company's delegated administrator access

Company mail Id to delegate administrator accessITSS.L2.Network-Security@internationalsos.comCR party ID 313514983Some of the active Smartnet Contract numbers are 205448022; 205479477; 205484599I was thrown below error.Sorry, we have encountered a te...

Log in redirects to registration page

Hi, I am having trouble logging into the SNTC portal. I have recently been given access, but it keeps redirecting me to the registration page. If I try to register, it tells me I already have access, and redirects back to the registration page. How c...

Resolved! Issues with entering CCO details in CSPC 2.11

Hi team,We have jsut deployed a CSPC 2.11 VM on ESXi 7.0.3. Having issues when entering CCO credentials to allow for checks of software updates. Error message advises vailidation of the credentials failed. Have attempted to setup the same via CLI ...

Resolved! Unable to access Smart Net Total Care after access is provided

As described in another thread where this issue occurred, I was provisioned access to Smart Net Total Care (on 7/18) and despite that I am unable to access the platform. Could I please receive assistance on this issue?I can provide any necessary iden...

Resolved! How to get Smartnet coverage information via the Cisco API

I would like to get Smartnet coverage information via the Cisco API. I need to generate the API key using my client_id and client_secret. However, I don't know where to set up or register my client_id and client_secret. Can you direct me to the right...

Resolved! CISCO account email address change

Hello,I've to change my email address and I contacted CISCO Support as required. However, they came back with the ridiculous request to close my current account and open a new one, then contact CISCO certifications support and aks them to migrate my ...

changing account email address

Hello,I had my profile associated with a company, and i wanted to remove the association so i went to the partner self service portal and removed my association, the tricky thing here is that after having the usernames login canceled by Cisco i use t...

I need to reset webUI admin user, via CLI on CSPC 2.10 - doable ?

I just redeployed 2.10 VM on Hyper-v ... it took ages to completeNow I need to reset webUI admin user, via CLI on CSPC 2.10 - doable ?Someone other than med sat the initialt password, as Im meet with a login but not a pw create loginI have full acce...

Need to assign new DA

Hi Cisco team,I'm trying to access the portal and smart service but seems we don't have any company administrator available or probably left company.Can you assign me as new DA ?Also when I try to register in the portal, I get this message:"Your user...

API calls failing

Good afternoon,My API calls to apix.cisco.com are failing, is there an issue with it? I am able to get my token but not able to make the actual API call. This had worked previously, my applications are active and my key is valid. Thank you,Leonard