Hi Team, One of our customers has purchased around 200 6871 IP Phones with SmartNet 8x5xNBD support. They are having issues logging into the SmartNet portal - getting into a continual login loop. I did not set them up, possibly it was the Distribut...
Forum Posts
Dear SNTC Support Team,I am facing an issue while trying to register as a Delegated Administrator for my company on the Smart Net Total Care (SNTC) portal to gain API access. Despite following the recommended steps, I keep encountering a technical er...
I am getting this error when trying to register for a Smart Net Total Care in order to be able to use the bug search API. I created an individual Cisco.com account, associated it with my company and a smart contract etc., and when I try to resubmit m...
Hi team,We have jsut deployed a CSPC 2.11 VM on ESXi 7.0.3. Having issues when entering CCO credentials to allow for checks of software updates. Error message advises vailidation of the credentials failed. Have attempted to setup the same via CLI ...
Hello,I'm trying to register to the "Smart Net Total Care" portal, but I keep getting the following error, even though I updated my information in the Cisco Account Profile Manager :"It appears that your account status is not active. Please update yo...
Dear team,If we can renew the support for Cisco UCS server, which have VMWare installed on it.Will Cisco TAC support VMware solution or shall customer purchase support from broadcom?
I cannot access the SNTC portal. When I sign in to services dot cisco dot com I can briefly see something come up but then the page redirects to the promo URLFrom there I try to register and it tells me:Your user profile does not have complete addres...
Hello, Our smartnet renewal date passed recently this month. We want to renew our smartnet coverage but we don't know what devices we previously had covered. I wanted to access the smartnet portal to review any devices that were covered but I receive...
Resolved! CSCP Software Update
Good afternoon,We are running CSPC 2.11 and when trying to run the software update from within the CSPC via the Software Update tab, it is failing. I had our Security department whitelist the URLs per the CSPC Software Upgrade guide, but it still ap...
I was planning on deploying the lastest version of CSPC at 2.11 then patching it directly to 2.11.03 but see attached picture of the hostOS which is centos 7 that has been deprecated. According to the cisco releasenotes the hostOS has been changed wh...
Like others in this section, I encountered error message during SNTC registration: Your user profile does not have complete address. Please update your Cisco Account Profile with the complete address.Checking my user profile, the company address is o...
I encountered error message during SNTC registration: Your user profile does not have complete address. Please update your Cisco Account Profile with the complete address.Checking my user profile, the company address was there.I'm not sure how to pro...
Hi all, I'm looking for some advice. I'll be leaving my current company soon, so i need to change my email address for my CCO back to my personal address so i can take it with me (as i always have done over the years). Looks like the admin of my comp...
Hi GuysRecently I upgraded cspc vm from 2.10 to 2.11 version. while looking at the new cspc server the discovery job running fine. but the upload is not reflecting in the sntc portal. can someone help .
Hello,I am experiencing an issue while registering the Cisco Services APIs. Out of the five APIs I am trying to register, only three appear successfully, while the other two are missing. Details: APIs that successfully appear: colecciones csapi-1.0cs...
