Dear support, I have recently added a new account with Administrator access to SNTC for my company. The have accepted and signed the agreement but every time they try to login they get redirected to the sign-up page. Can you please help? I can send y...
Forum Posts
Hello we have a PSS collector deploy and install an additional SNTC certificate to work both ways. However, when doing a collect to upload information to https://services.cisco.com/ it is not uploading to any information in the SNTC section. I have a...
I have a fairly new 2.11 Collector, installed in October, and has been uploading fine until the last couple of weeks. It seems that now it (and another 2.11 collector) are failing upload processing, or getting stuck in "In Progress". I tried deleting...
Resolved! SNTC Access
Hi, when I login to SNTC everything loads OK for me as I was granted access. My colleague neds access as well, how do we go about getting him access as well please, as he is registered, but just gets a blank screen.
Dear all, I hope your doing well.I am reaching out to report an issue with the CSCP Collector appliance. The system recognizes the configured static IP address, but I am unable to ping the IP or access the web interface. The configuration appears to ...
Is there a way to recover the CSPC root and admin cli passwords?
We recently deployed a new collector (version 2.11.02) and have configured the upload jobs to send to our SNTC account (same as the old collector). The logs on the collector show that the upload completed successfully, however, nothing new is shown ...
Meraki devices are successfully discovered but hostnames and serial numbers are not showing (NA) under Managed Devices.We have just rebuild the server using 2.11 server version. It was visible when we had 2.10.Hope to get feedback soon. Thank you in ...
For a few months now we have had problems publishing consolidated bug reports, it says failed. Is anyone experiencing the same problem?
Hi,I have issue attempting register SmartNet Portal, I have valid SmartNet Contract and Serial Number but couldn't register due to error "We are unable to process your registration request at this time. Kindly retry later. Sorry for the inconvenience...
Anybody know why I would be unable to export Contract Management reports? I get an http status 404 when I attempt to export the csv and a failure message when I attempt to add it to my reports.
We build a new collector to replace the old one. To ensure that I am copying all collected data from old to new, please advise what data should I export and how? Also how do I import it to the new collector server?We already have the Transport File D...
I can't get a response from the EoX API, the response in every case is <h1>Developer Inactive</h1> I'm a Cisco Partner colaborator. I have access to API Console and I have created an app using de EoX API; I receive the token, but when I do a requ...
Resolved! CISCO account email address change
Hello,I've to change my email address and I contacted CISCO Support as required. However, they came back with the ridiculous request to close my current account and open a new one, then contact CISCO certifications support and aks them to migrate my ...
Dear specialists,Please assist us. Our SNTC Service Entitlement Contract Number is 205876512. I am writing to seek assistance with the registration and activation of the SNTC Support APIs within the Service Catalogue available through the Cisco Servi...
