Smart Net Total Care Portal and Collector Discussions

I am in the Cisco Services Access Management site and am unable to add a user to our company. I get the error "Cannot request association when the user`s profile does not contain a complete and validated address.Please update the address in your prof...

The attached show where roles for these CCO IDs have been updated on the 11th, but still are unable to obtain access to CSAM as requested.

Hello guys,I'm new with APIs, I'm trying to use the Services API to get my contracts status, I generate the token and execute the get on the URL below:https://apx.cisco.com/cs/api/v1/customer-info/customer-detailsBut the response is empy: {     "dat...

Hello Team, Reaching out on behalf of a customer. I'm the assigned account team SE. They need a DA to be assigned for their company, to permit Services API access. Can someone please PM/email me so that I can provide the needed information and connec...

CSPC 2.10ASA5506 with SNMP RO string and read-only SSH access collection pulls successfully and uploads, i can see the firmware information in the collector logs but, SNTC doesn't display it and still shows security advisories.CSPC runs a "show modul...

Hello,   One of my customers is looking to get delegated access to sntc. The employee with this access left the company and now they want to replace it with other employee.  

CSPC 2.10.0.4 to 2.10.0.5 via GUI fails. So I'm trying via admin shell and run into the following situation. The download initiated but after several hours its status is unclear. I'm wondering how to proceed further? admin# download sp-30.3.0-5-0-lnx...

We have product ID's that are listed in CVE-2023-20076 document in the collector inventory.Currently don't see CVE-2023-20076 in the Library -> Alerts -> All Security Advisories (PSIRT)  list.Please adviseBest Regards,Matt

Hello,I had my profile associated with a company, and i wanted to remove the association so i went to the partner self service portal and removed my association, the tricky thing here is that after having the usernames login canceled by Cisco i use t...

Hello, i am receiving the error below when generating a new CSP-C entitlementCould You please help us?  

Hi Community, After re-installing due to corruption after update, the first discovery job went fine as did the upload. When trying to add another discovery job, I get the following error on the CSPC GUI. [This application is out of date, please click...

Hi, Installed CSPC 2.9.1 Got message in GUI that updates were available. Could not use the GUI as that is just not working properly in the browser.Used the CLI upgrade method as follows: Step1: admin# download sp-30.2.1-5-0-lnx64admin# show downloadV...

Hi All Currently having issue with updating CSPC via Gui and Cli.. any help would be great as stuck on this for awhile now