Account Status is not active

[mathieu-m-edouard]

Hello,

I'm trying to register to the "Smart Net Total Care" portal, but I keep getting the following error, even though I updated my information in the Cisco Account Profile Manager :

"It appears that your account status is not active. Please update your information in Cisco Account Profile Manager.After updating your Cisco Account profile, restart registration process by visiting the Smart Net Total Care registration page."

Are you able to activate my account, or am I missing a step in the process ? My final objective is to access Cisco Support APIs.

Thanks

[losorioj]

Hello mathieu-m-edouard

I hope you are having a great day!

Thank you for contacting Cisco and Global CX - Smart Services Support Team.
Please provide the next information in a private message so that I can assist you
further:

- Company name:

- Company address:

- CCOID :

- Email:

- CR Party Id:

Best regards,

[losorioj]

Closing Post.
The user has SNTC Portal access and API Console access.

[IT-SD]

Hi,

I have the same problem too, although the profile is updated, kindly advise.

Thank you