Added user to SNTC portal through CSAM, gets redirected after login

[beaugreen]

I am trying to have my colleague access sntc and every time she tried it, it redirects her login to get registered.  I have added her in the CSAM already.  Can I have someone look into this issue.  From other post, this issue is at the back end of the system so cisco will need to get that fix.  Please let me know how I can help to get this fix. 

thanks

[juanfsan]

Hi Beaugreen,

I will need some information to look into it, would you kindly write me through DMs?

[beaugreen]

Juanfsan,

I have directly messaged you with my information.  Can you let me know if I will need to do anything else to get help here?

thanks