Admin Access to SNTC portal to Manage Users

[Craig Cummings]

I received CRB Admin access to our customer's new Portal and have some privileges under Admin/Manage Users tab but not all radial button options are available for the customer to grant additional privileges.  CSPC was deploy and entitled already.

I have currently have access to the following info under "manage access"

INFO: Product Alert Related Info in all Reports

ADMIN CAP: File Import, Collector Reg & User Access Mgmt

These radial buttons are missing for the customer to be able to grant me access to:

INFO: Device Config in all Reports, LOA Priviledges info in all reports

CAPABILITIES: Service Coverage Mgmt, Alert Mgmt, Delete Inventory Details & Update Device Site Info.

Is this a bug or what needs to happen so Customer Admin can grant me the additional privileges?  

Happy to give more specific details if you PM me.  

[Supriya Patel]

Hi Craig,

Could you please PM me CCOID of customer admin and CBR admin as well Company name? I will take a look and assist you further.

Thanks,
Supriya

[Craig Cummings · Accepted solution]

PM sent.

[Supriya Patel]

Hi Craig,

Thanks for your update that customer was able to see all of these radial buttons and granted you proper accesses.  

Thanks,

Supriya