04-23-2019 05:44 AM
I am the DA for my company and recently when I attempt to log into CSAM It is asking me to review the legal agreement. When clicking on the link it brings me back to the same page. IF I get the legal agreement to appear I am unable to accept. I have attached the error message.
Please assist.
Thanks,
04-23-2019 06:21 AM
Hi @RayClark ,
I recommend sending a private message to @Suchita Shewale so He can help you with your problem.
Regards
04-23-2019 08:54 AM
Hello Raymond,
It appears your Cisco account requires revalidation. You may have received email with the instructions. Alternatively you may log in to Cisco.com, you should be directed to the Profile Manager page to perform account revalidation.
When updates are performed and confirmed, you will receive an email with a revalidation link. After clicking on this link, the account is revalidated.
Once your Cisco account is revalidated you may access CSAM Tool using URL and try accepting legal terms.
If you have any questions, let me know.
Regards,
Suchita
04-23-2019 08:57 AM
Going to do that right now, will post the results.
Thanks you for your assistance.
04-23-2019 09:19 AM
When I logged into Cisco.com and logged in it took me directly to my profile page, no redirect to the Profile Manager page to perform account revalidation.
Pls advise.
Thanks,
04-23-2019 09:22 AM
When I logged into Cisco.com and logged in it took me directly to my profile page, no redirect to the Profile Manager page to perform account revalidation.
Pls advise.
04-23-2019 10:26 AM
Hello Raymond,
Thanks, I have revalidated your profile. Can you please try accepting legal terms from CSAM tool now and let me know if you run into any issues further?
Regards,
Suchita
04-23-2019 10:46 AM
That did the trick, Thank you VERY much for your assistance.
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