cannot access smartnet total care website

[JFARMER@INDUSTRIALINFO.COM]

I put in the contract and serial number and it takes me to the next page where I verify our physical address.  But when I verify it I get a page saying:

Oops! Something went wrong...

We are unable to process your registration request at this time. Kindly retry later. Sorry for the inconvenience.

Ive tried multiple browsers and Ive waited for 3 weeks its still the same error.  I cannot seem to get through.  Can anyone help?

[Flavio Miranda]

JFARMER@INDUSTRIALINFO.COM 

As you seems to have a valid service contract you can open a TAC case and they can guide you to a more appropriated Channel. People around here Will not be able to help unless you are lucky enough to get some cisco employee

[adias]

The contract used to create a portal instance is one of Hardware devices, while the contract type to open a TAC case for SNTC portal or CSPC collector for SNTC service are service contracts as described below :

SNTC Customers

Customers with only core SNTC contract are not entitled for TAC Collector (CSPC) or SNTC Portal Support. There is only Community support available for customers that do not have the contracts mentioned below.

To get TAC support for SNTC Collect and Portal customer needs to have Smart Assist. This is included in bellow mentioned contracts service levels ONLY:

• AMSS, AMST
• SPADV (SP-ADV-AM1 and SP-ADV-AM2)
• CSAS or PNSAS

Service Full Coverage contracts do not include Smart Assist deliverables.

Otherwise, If they do not have one of the above contracts, we must redirect them to SNTC Community Support.

[confreg01]

Is Cisco performing updates on the site?  I've noticed some AI additions. Also Cisco Trade Tool down https://gcta.cloudapps.cisco.com/FinAdm/GCTA/servlet/ControllerServlet?action=QueryForm&=true&dtid=osscdc000283

[piotr.smietanka]

Hi,

I have the same problem - does anyone know how to fix it? 

[adias]

To be clear you trying to create a SNTC portal instance of your company so that you will install a CSPC collector to collect data and send to that portal correct ? Ping me private communication with your cco ID  the contract the serial number and the company name you trying to create that portal instance

[piotr.smietanka]

@adias I've sent 

[wimgoeminne1]

@adias I have this problem too and TAC says they cannot help me out because I do not have Smart Assist included in any of my contracts. Can you help out? (or anybody else on this forum)

Thanks!

[piotr.smietanka]

this is crazy, We should have access to the portal but this is not working, and we should buy additional support to make it work?? 

@adias 

[piotr.smietanka]

Can anyone from Cisco look on this? It seems to be a general problem! 

[piotr.smietanka]

Thanks Cisco for outstanding support! 

[wimgoeminne1]

Still waiting on any reply here - Cisco must be the only company charging for support on a support portal

[piotr.smietanka]

@adias Will Cisco do something about it?