03-22-2023 01:05 AM
Hi,
I've recently gained Customer Admin Access and after waiting the advised 24Hrs whenever I go to the SNTC Portal I get a Blank page that shortly after redirects me back to the Register/Sign in landing page.
Can you please help me with this issue.
Regards,
Uros
Solved! Go to Solution.
03-22-2023 09:10 AM
Resolution Summary:
>We have manually synced the user from our end.
>The user with the mentioned CCO ID has been assigned the role of customer admin on CSAM and is active on the SNTC portal for the mentioned account.
>Issue has been resolved.
03-22-2023 05:50 AM
Hi Uros,
We are looking into the issue and will assist you with the query. Could you please Private Message me the below mentioned details to proceed further:
Company Name:
CCO ID of the user:
Contract Number:
CR Party id:
Thanks and Regards,
Vivek Chauhan
03-22-2023 09:10 AM
Resolution Summary:
>We have manually synced the user from our end.
>The user with the mentioned CCO ID has been assigned the role of customer admin on CSAM and is active on the SNTC portal for the mentioned account.
>Issue has been resolved.
08-31-2023 06:00 AM
Hello,
I face the same issue. I've contacted the SNTC Support team, who directed me to this SNTC Community Support:
Could you please investigate and address this matter?
Kindest Regards.
08-31-2023 06:29 AM
Hi Jeff,
We are looking into the issue and will assist you with the query. Could you please Private Message me the below mentioned details to proceed further:
Company Name:
CCO ID of the user:
Contract Number:
CR Party id:
Thanks and Regards,
Alok Singh
09-01-2023 12:31 AM
Hello Alok,
When attempting to access the portal, here is the issue I encounter: Instead of the expected content, I see lines of code displayed in the window.
Could you look into this please ?
Regards.
09-01-2023 10:32 AM
Hi
> We have manually synced the user from our end.
> The user with the mentioned CCO ID has been assigned the role of customer admin on CSAM and is active on the SNTC portal for the mentioned account.
> Please try to access the portal again and if you face any issue then please let me know.
> Please try accessing the portal on different browser and on incognito mode after clearing the cache and cookies.
Thanks & regards,
Alok Singh
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: