i have built a new collector to 2.10.01 and linked this to an existing customer. as a test , i collected the data on 1 device and uploaded. the portal says the file was processed successfully but the data is not showing in the portal. how long so you...
Forum Posts
We were trying to find out why our monthly SNTC Report did not generate under our “Upload Processing” section the last one that ran successfully was on February 19th . We had issues last month as well, but we thought these had been resolved. Could yo...
Hi I have been using CSPC for awhile now and for some reason the 2.10 release is very buggy.. First issue i get is when deploying the OVA i get stuck on the loading section and have to ALT F2 to display password option. Second issue is when i ask fo...
Hello, Please, can someone help me with procedures of renewing a smartnet license for cisco devices. A video, documentation or step by step direction will be helpful. Thanks NB: I have the serial number of the devices.
Hello community,we are planning to install the SNTC collector for Solarwinds NCM, there is a firewall between the NCM and the internet, my question is, what port/flows that we need to allow in the firewall in order to establish the SNTC connectivity....
Trying to generate a new CSP-C entitlement and we sign into the portal, register, it says the account is registered then transfer us back to the same screen we try to register from. Can you entitle us for CSP-C?
I am trying to log into our company's CSAM account, for which I am an administrator. I am told that I cannot continue until I accept an agreement. When I try to do so I get:I have been trying this for over a week. I was told to use an Incognito or...
Hello I am trying to download the ova in Software Download Center to install the collector but it is a .zip file. When unzipping it does not include the ova. How should I download the ova. Thanks a lot
Resolved! Upgrade from 2.9 to 2.10.x
I am running 2.9. I was going to upgrade to 2.9.1.5 but apparently support for that is going away. I looked up the upgrade process for going from 2.9 to 2.10.x but it appears that you can't upgrade - it's a whole new install. Is that true? What is...
The CSPC GUI seems to fail to download the new version (2.10.0.6). I see a 'Not Authorized' in the logs when I click the upgrade button. 2023-03-23 08:30:27,435 [https-jsse-nio-8001-exec-2] INFO com.cisco.ca.ss.lcm.agent.cmdimpl.FetchImageDownloadUR...
Hi,I'd like to please finally have access to the portal. Starting to get very fed up with Cisco.
Resolved! collectorlogin password recovery
I have been getting e-mails from my CSPC 2.9 system that my collectorlogin password was soon to expire. Now I try to log in to change it but it won't authenticate me. How do I recover this?
I created my account with SNTC on Thursday 16Mar2023 and received the emails saying that my account was ready to go and to allow 24 hours for the back end to do what it needed to do. I am trying to get in today so that I can look at a few things and...
Hi,I've recently gained Customer Admin Access and after waiting the advised 24Hrs whenever I go to the SNTC Portal I get a Blank page that shortly after redirects me back to the Register/Sign in landing page.Am I doing something wrong or is there an ...
we redeployed the server to upgrade, when reaching the server on the GUI, it didn't ask me to set a new password. how can I set the GUI credentials through CLI (I do have access to admin, root and the collectorlogin accounts on the CLI). or is there ...
