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Cannot find the Support APIs in the App registration on apiconsole

Kovacs_Ervin
Level 1
Level 1

Dear all,

yesterday at this time (appr. 24 hours before) I was added to the roles API Console User and SNTCDeveloper, but unfortunately until now I cannot find the APIs in the list, when I wanted to register a new application.

The contract, which I was using is listed under my contracts, in the Profile Manager site under Smart services I can see both roles assigned and activated.

Can you please have a look, what went wrong?

I wanted to access to those tools: https://developer.cisco.com/docs/support-apis


Thank you for your help.

1 Accepted Solution

Accepted Solutions

losorioj
Cisco Employee
Cisco Employee

Hello Ervin,

Appreciation for the details you forwarded for verification.

I can verify that your access to API Support services is accurate. To address this matter, the next course of action would be to get in touch with the API Support team. They will assist you in confirming the API services according to your requirements.

Kindly send an email to supportapis-help@cisco.com, as this department is responsible for providing you with the necessary assistance.

Best regards,

 

 

View solution in original post

3 Replies 3

losorioj
Cisco Employee
Cisco Employee

Hello Kovan, Thank you for contacting Cisco and Global CX - Smart Services Support Team.
I understand that you were granted access to the API Support Services, and have been waiting for 24 hours but unfortunately, you still cannot  see API services in the list.
https://developer.cisco.com/docs/support-apis

To check properly, can you please confirm your Cisco ID (CCOID), you can send me this information on a private message if you want.

Regards,

 

 

 

 

 

losorioj
Cisco Employee
Cisco Employee

Hello Ervin,

Appreciation for the details you forwarded for verification.

I can verify that your access to API Support services is accurate. To address this matter, the next course of action would be to get in touch with the API Support team. They will assist you in confirming the API services according to your requirements.

Kindly send an email to supportapis-help@cisco.com, as this department is responsible for providing you with the necessary assistance.

Best regards,

 

 

Kovacs_Ervin
Level 1
Level 1

Hello,

thank you very much for your help, I have sent an e-mail for your colleagues.