I started using the Smartnet Total Care portal about a year and a half ago, I uploaded my inventory, and I have been updating every few months since then. Starting last week, the portal no longer functions at all. I have not made any changes to cau...
Forum Posts
I have contracts that show as active and assigned to my smart account when viewing my access and subscriptions. However, when I fill out the form at "SNTC Convergence (cisco.com)" I get the error:"This contract is not active and not associated with y...
Dear Cisco, all,We recently installed the Cisco Collector Server and with our Customer Administrator role we have normal access to the SNTC portal and everything looks good.After a test period, we started with the creation of a Customer User role for...
I am unable to log in to my CSPC VM using CLI. I am on version 2.10. I can log in to the GUI.
Unable to view associated contracts under SNTC Portal. Able to raise a support case for the new contracts but unable to view them in SNTC
When run Cisco CSPC does not show my APs connected to a controller or phones from my CUCM, is it normal and why? These devices will only be displayed on the dashboard? Kind regards
My customer and I are trying to fetch contracts info from Cisco Smartnet portal, however it’s not working, tried multiple times refresh, re-login, clear cache, but it seems like portal issue, can you help us engage someone to fix the issue ASAP, it's...
The SNTC seems to be very sluggish and takes ages to navigate. When scheduling a report SNTC stucks at giving me the options. Please advise, mika
How can we update Delegated Admin for our companies for SNTC portal ?
Today, we just noticed our SNTC portal is broken. We can log in to the portal, but every page we navigate to is blank. We have tried in different browsers, cleared cache and incognito. None seems to work. We need help getting the portal contents ...
Hello, Some of my customers are trying to give my cco account CBRAdmin rights to their SNTC portal through CSAM, but all of the roles are greyed out. I am experiencing this with 2 separate customers, where one has a services first contract which is d...
Unable to view the bug details for CSCvr59882.Keep getting the pop up that says "You are not entitled to access bug: CSCvr59882".
Resolved! Support Router
HII have Purchased the CON Support for C8500L-8S4X in my 4th year AMC period. I get RMA. TAC, IOS Upgrade support from the the CON ?CON-SNT-C8500L8X=SNTC-8X5XNBD Cisco Catalyst 8500 Series 12-port SFP+,RegardsIqbal Khan
Resolved! CSPC 2.10 | CLI account expired
I have a CSP collector on ver 2.10 without access to the CLI. Logging on the terminal, shows "Your account has expired; please contact your system administrator" message. Kindly let me know how I can I reset my CLI account.
Greetings Community,I have a CSPC 2.8 collector installed and I am trying to collect data from an ASA5506H-X with FTD software, but every time I try this, it tells me the following: "CLI: Not able to get Basic details of device".Is it possible to col...
