Smart Net Total Care Portal and Collector Discussions

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In CSPC I can see the Serial number of devices, but in the SNTC portal software version, product details, serial numbers are not populated. CSPC version is 2.10. We have ' Serial Number Duplicate Check' set to Yes under Discovery Settings.Please let ...

Can we please get some assistance with resetting the GUI admin password? We are able to access the CLI root and have reset the admin password but the GUI still says invalid credentials, seen other posts without commands on how to change this password...

Dear Support, Please note that we already have a smart collector installed and deployed in one of our customers (Housing Bank) we need to know what is the PID and right SKU to be used in CCW-r in order to have valid support contract and get the suppo...

I just went through a lot of hoops upgrading from v2.8 to 2.10Backup was restored, control questions were applied, etc.So it was time to upgrade to 2.10.0.1But after the server reboots, I'm not able to log in to the GUI using the admin user: Invalid ...

dal by Level 3
  • 1734 Views
  • 11 replies
  • 0 Helpful votes

Good Morning, I am looking for information on installing a proper SSL certificate issued by my companies internal CA. Could someone please post the steps I need to take to accomplish this please? The reason this is needed is so my collector can be br...

slamar001 by Level 1
  • 3683 Views
  • 8 replies
  • 0 Helpful votes

My client needs to access the SNTC portal to generate the CSPC certificate, but when I put in an active SNTC contract and a serial it gives an error, it says that the contract is not active and is not associated with the client's profile. We've tried...

joaobraga by Level 1
  • 444 Views
  • 0 replies
  • 0 Helpful votes