cannot nominate a DA over CSAM

[gulozano]

Hello team,

I have a customer who cannot nominate a DA over csam because the CCOID is a shared ID.
The customer does not want to use the CCOID anymore due this conflict.
Can the customer create a new CCOID using the same company email after deleting the previous account linked to it?

Example of scenario:

CCOID: exampleID   Email: company@email.com

If customer deletes the previous account or updates the email information for the account. Can the customer reuse the email to create a new account? for example:

CCOID: exampleID   Email: newcompany@email.com  (account deleted/updated email)

CCOID: newID     Email: company@email.com

Thanks in advanced

[Walter Thompson]

Hi Guillermo,

I hope all is well and safe for you and yours.

Thank you for the question.

Since the customer does not want to use the CCOID anymore because the CCOID is a shared ID.

The best recommendation is to create a new CCO ID/email address for the DA nomination.

Especially for service request related scenarios where the team may have open cases related to that CCOID or service issues.  

I hope the above helps, and if not, let me know if you have any more questions.