Hi Community, Our customer granted CBR Admin access to our Team CCO more than 48h ago, but it is still not showing up in our list of customers in the total care portal. Please assist. Thanks!
Hi there, My customer gave me CBRAdmin access yesterday, almost 26 hours ago and I still not able to access his portal. Can somebody help me, please? Thank you
I am trying to associate a customer's CBR admin with my account. However, my company is a resale company and my CCO is associated with another client company.
Hi there, My customer is accessing CSAM for the first time, he is trying to "review legal agreement" but in the "read/download the agrrement" page, when he clicks on "Next", he receive the message: "An unexpected error occurred. You may use the brows...
I have a customer that has devices with contract info displaying in the SNTC Portal, but the information is not populating in the Covered, Not Covered and Expiring Device Coverage tabs in the Portal.
Can someone help me with this?
Good afternoon, We have some contracts linked to the SNTC in which they do not present the actual amount of equipment linked to it. I can guarantee that the devices are being collected, just the link even if it is not being made. Attached is a print ...
I recently had to rebuild my collector due to a software failure. After rebuilding it, creating a new entitlement, and adding it to my new collector. It appears that the Totalcare portal is not populating the collected data for certain product ID's. ...
Hi there, I'm facing the same problem with two differents customers, both of them did the registration (self onboarding) last week, they did click on the link received on the email to complete the request but they still not able to access the portal ...
Hello, I have a customer that has devices showing up in the SNTC portal as uncovered that have active SMARTnet support. I will provide confidential information in a private message. Thanks in advance for your help! Doug Hudson
I have a list of managed Devices on CSPC and the Collect Data collected almost all the devices. But when i try to upload to the portal, only about 10% of my devices are uploaded. Refer to the image to check the upload process.
Hi, I'm a DA in my Company. When I try to grant myself the role Smart Net Total Care Administrator, I get the message: No available roles to assign to users.
