Cisco Commerce Subscriptions & Services help email address broken

[acs1ukcco]

On the Cisco Commerce Subscriptions & Services web portal at https://ccrc.cisco.com/ccwr/ec-portal

the help address given emea_renewal@cisco.com bounces

Action: failed
Final-Recipient: rfc822;emea_renewal@cisco.com
Status: 5.0.0
Remote-MTA: dns; alln-mx-01.cisco.com
Diagnostic-Code: smtp; 550 #5.1.0 Address rejected.

Please could someone either fix this help address or else give me an alternative way of obtaining help?

Many thanks,

[gausing5]

Hi,

Please try accessing the below link for CCWR:

https://ccrc.cisco.com/ServiceContract/contract/

And if you are unable to access it then please contact web-help@cisco.com.

Regards,

Gaurav Singh

[acs1ukcco]

Thanks for your suggestion.  Unfortunately your suggested URL just redirects to the original URL which advertises a broken help email address.

[amstick]

Nearly 2 years later and CCR-W still has this broken help email.  The virtual assistant chat is even worse.