CLI lockout for failed attempts in CSP 2.7

[relsethagen]

I am having issue with being locked out of the SSH CLI for both the root and collectorlogin accounts. I can get in over the admin account.  In other posts it says that the lockout is time based at 30 minutes. I have found that to not be the case. I have waited hours between attempts and hours later the lockout due to X failed attempts increments by the attempt I am making.  I had some success previously getting the admin account unlocked by having the VMware admin get in directly to the console, it seems that a successful console login cleared the failed login counter.  Is there any way via the CLI admin account to reset the lockout counter for the other accounts?

[Supriya Patel · Accepted solution]

Hi User,

There is way to reset root and collectorlogin via CLI admin.

admin# pwdreset collectorlogin 90

admin# pwdreset root 90  

Please do let me know if further assistance is needed

Thanks,

Supriya

[relsethagen]

I tried this command and found that it did reset the password, but it did not reset the lockout counter

[Supriya Patel]

Hi User,

Once you reset via user 'admin' CLI login, please wait for about an hr (to be safe) and try login with new reset password for root and collectorlogin.

Thanks,
Supriya

[aldrin.boo]

Hi Supriya,

Is there a password recovery for the CLI? Our customer change the login and forget the login credentials. Now we can't access the CLI due to login credentials. Thanks.

[Cheri Fairbrother]

Hi Aldrin,
For visibility of your question and tracking purposes, please start a new discussion. We have several experts online to assist you.
Cheers,
Cheri