Collector is not capturing IP Phones

[gabrielkloss]

Hello!

We are currently installing the CSPC, but we’ve encountered an issue discovering phones.

We tried discovering all the addresses related to the Call Manager, checked SNMP communities, but the phones don’t appear on the SNTC portal.

Could someone, please, help?

Thanks.

[Supriya Patel]

Hi,

Please private message me your customer company name, inventory name as well all call manager ip/SN. I will take a look.

Thanks,

Supriya