Collector is not collecting all serials (CSPC)

[jardelalmeida]

Dear,
I make a discovery, and whenever I go to check switches with more than 1 or 2 in the stack, the collector is not bringing me the entire inventory.
Furthermore, it is not bringing information about source/power supply, fan, sfp, etc.

What Could Be Happening?

Common Service Platform Collector 2.10 (CSPC)"

[lingutie]

Hello Sir,

Thank you for contacting Cisco and Global CX - Smart Services Support Team.
We are investigating your request, I'll be with you in a moment.

Kindly regards.

[lingutie · Accepted solution]

To validate, may I have the following information to better help you:

1. Company name: 
2. CR party ID:
3. CSPC ID / Appliance ID ( you can find it on the top and right  of your CSPC)
4. Is this a new CSPC deployment? or was it upgraded?
5. Please provide the IP
6. Customer's name:
7. Inventory and Segment:
8. Affected entries/Serial Number(s):

You can send me the information in a private message. 

[lalmond]

I have had similar issues, try enabling serial number duplicate check in the Discovery settings..