Company Administrator cannot add users to portal

[telecomsouzacruz]

I would like to add the user gus*** in the SNTC portal but cannot because of the following error message as per attached print screen.

*** Text in the above post has been masked to preserve data privacy. Please provide personally identifiable information via Private Message, and only at the request by one of our experts. Thank you!

[Supriya Patel · Accepted solution]

Hi User,

User can have access to portal when DA of the company add him via CSAM tool. After assigning role via CSAM, user needs to wait for upto 24 hr before access SNTC portal. Please request user to check now and let me know if user has any issue accessing SNTC portal.

Please do let me know if user has any further concern.

Thanks,
Supriya