CSAM Legal Agreement Issue

[alanpimentel]

Hi there,

I'm facing the same issue again with another customer, he is trying to assign CBRAdmin access to my company but he is facing some CSAM issues. At CSAM, he accepted and assigned the legal agreement but it seems the tool doesn't recognize that, it never goes to CSAM home page, always redirect him to accept the legal agreement again, even with another browsers.

Can you help us, please?

Regards

[dbourai · Accepted solution]

Hello,

good day to you!

I have acknowledged this post. could you please share the following details over the personal message-

Company Name-
CCOID of Partner-
CCOID of End Customer-
CONTRACT NO-
End Customer Party ID-
Partner Party ID which needs CBR access-

Thanks & regards,

Devashish Bourai. 

[dbourai · Accepted solution]

Hello,

After verifying all the details, customer is now visible on the SNTC portal as CBR Admin.

INC will now be closed.

Thanks & regards,
Devashish Bourai.