CSAM Role Assignment

[omsadrae]

Team,

My client has requested access to use the CSAM tool, but the the request never made it to the delegated user. The delegated user also cant grant access. Is it possible to manually grant access to the tool?

[juanfsan]

Hi team,
I would like to know, if you are talking about the portal, or you are asking specifically for the CSAM tool? they are two very different things and I would like to clarify.

[omsadrae]

The user is looking to get access to the Smartnet Total care portal. They made a request, but once they clicked on confirm, they got an error (see attached screenshot). The delegated user who is supposed to approve the request, does not see the request in the tool (see screen shot.)

[juanfsan]

Hi team,

would you kindly let me know the user in question so I can take a look at it? please do so internally.