10-18-2015 04:34 AM
Hi all
The access to the collector appliance is not possible anymore with firefox/chrome browsers. The reason is, that the appliance (2.4) is
only equipped with an RC4 ssl certificate, which is blocked in these browsers since september. We checked for upgrade / patches but
nothing is available. Is Cisco aware of this issue and when could we expect a fix for it?
kind regards,
Michel Renfer
Solved! Go to Solution.
10-19-2015 06:49 AM
Hi Michel,
If you have an active NLS1 contract, you can open a case with the SNTC support team. A TAC engineer will patch your collector to the latest version where that is not an issue.
Your other option is to deploy 2.5 and migrate over your data. You can export your managed device list and device credentials and import them into the new build. You can download the 2.5 image from here: https://software.cisco.com/download/type.html?mdfid=283107976&catid=null
Please let me know if you need more details.
Thanks,
Lynden
10-19-2015 06:49 AM
Hi Michel,
If you have an active NLS1 contract, you can open a case with the SNTC support team. A TAC engineer will patch your collector to the latest version where that is not an issue.
Your other option is to deploy 2.5 and migrate over your data. You can export your managed device list and device credentials and import them into the new build. You can download the 2.5 image from here: https://software.cisco.com/download/type.html?mdfid=283107976&catid=null
Please let me know if you need more details.
Thanks,
Lynden
10-19-2015 06:50 AM
To open case: (This requires an active NLS1 contract)
1. Go to www.cisco.com
2. Select “Support” (at top of page)
3. Select “Contacts/Support Cases” (3rd tab)
4. Select “Open or View Case” (Dark Gray box on left hand side)
5. Select “New Case” (Center of page next to Green +)
6. Enter your CCO ID
7. Changes to these fields are not mandatory, hit “Next”
8. Please search by your NLS1 contract number, select from list below, click “Next”
9. Problem Description
10. Product Area
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