CSP Collector Uploads Not Showing Up In Portal

[rharrison]

Cisco Team,

Please see below from our customer:

“The collector uploads are not showing up.  Even after I manually upload, receive a 'success' message on the collector, I can't find an upload since end of September.”

How can this be fixed?

Thank you

[Hicham.Charmouh]

Hi Team

Did somone help you on your problem ??

[rharrison]

Not yet

[Pamela Ghosh]

Hello Ryan,

 

Can you please send email with your account details (without hiding any data from portal ) to sntc****@cisco.com in order to provide specific help requested ?

 

Regards

Pamela

[alrugna]

Hi Pamela,

I have the same problem, can you help me with that?

Thanks

[Pamela Ghosh · Accepted solution]

Hello Guido,

Thanks for reaching out to us .

With the screen shot you have attached we suspect that the issue could be related to CSPC time zone settings, so please follow the below steps to update the same on CSPC and then run upload.
To change the time zone from root,

1. # rm -f /etc/localtime
2. # ln -s /usr/share/zoneinfo/America/Chicago /etc/localtime
3. # date
To confirm the timezone change. Also check the 'date' command output which should reflect present Chicago time.
4. If 'date' command does not reflect the current Chicago time, please use
# date MMDDhhmmYYYY
To set the present Chicago time and initiate an upload from CSPC GUI.

Please revert in case if you still have any issues.

Thank you.
Regards
Pamela

[Cheri Fairbrother]

Hi Guido,

Please let us know if you need further assistance.  If not, please mark Pamela's response as correct to help close the conversation.

Thanks!
Cheri