Smart Net Total Care Portal and Collector Discussions

Resolved! Upload processing stuck for 6 days

Hi, I have a number of upload jobs queued up, but processing is stuck on one of the jobs. Can someone please take a look and delete any outstanding jobs, so that I can upload my latest collection. My CCO id is rich***, Thanks.

Resolved! Changing CCO ID

Hello,I have a silly CCO username that needs to be changed. Is the web-help@cisco.com the email address I should file a request to? Thanks!

Can not see the inventory in the portal

I was perform the upload process of a client, to date I can not see the inventory in the portal. The process is completed successfully.I look forward to your prompt reply. Collector ID appliance is CSP000*** Regards

Resolved! Can register for SNTC

Trying to add one of my contract numbers and serial number and it says: "This contract is not active and not associated with your Cisco account profile. Please identify a valid contract and use the Cisco Account Profile Manager to associate your acco...

Update to 2.7.1

Hi Guys, I want to update my Smart Collector server to 2.7.1. I've clicked install, however, it's stuck in Initiated. How do I force the upgrade? If it's via the console, what's default username/password?Thanks a lot!

Resolved! Difficulty sending the data to the SNTC portal

Hello Everyone, One of our customers is having difficulty sending the data to the SNTC portal.All steps (Run Profile Profile and Run Upload Profile) do not show any errors, but the data is still not arriving at the backend. I'm attaching some logs co...

Resolved! Can check device's warranty and newest version IOS in CSPC ??

Hi everyone .I want check device's warranty and newest version IOS direct on CSPC .Who can show me How should i do??.thank you

Resolved! Duplicate lines in Custom Inventory Reports - hidden info

Good morning, I pulled several custom inventory reports this morning and we are starting to see duplicate lines within them. We see one lines with the maintenance information showing the contract #, status (active), start date. Then we see a line t...

Resolved! How to check Smartnet warranty detail

Hi, I just buy and received my smartnet for my 6513 core switch with contract number. How I check if my vendor register it correctly by support period and all cover all module?

No puedo ver el inventario en el portal SNTC

Estimados, Buenos dias. Espero me puedan ayudar, el día lunes (12 de junio) realice el proceso de Upload de un cliente, a la fecha no logro ver el inventario en el portal. el proceso se completo de forma exitosa. Puede ser un tema de Cisco? Espe...

Resolved! Error trying to do a discovery ??

Hi All, When trying to do a discovery it keeps failing and the i get the following error : Error during discovery process.Error message:DCSO-Discovery live job queue size exceeded maximum limit 10. Any ideas why this is happening ? Regards Chris ...

AES 128-bit data encryption

Hi, A customer would like to know if it's possible to change the AES 128-bit data encryption to AES 256-bit instead while transferring data from CSPC to Cisco Backend. It's a security requirement for them. Regards, Marcus

Resolved! Mr

Hey... How do I know which smartnet to use for my device? I currently have a choice of two, i.e. CON-SNT-3925SEC and CON-SNT-3925CMST

Resolved! Smart Net Total Care - Account Setup in Progress

I have just setup a SmartNet contract for our equipment and the portal says it is setting up and check back later. It is well over the 24 hours and I cannot no anything. What should I do?

Can check device's warranty and newest version IOS in CSPC ??

Hi everyone .I want check device's warranty and newest version IOS direct on CSPC .Who can show me How should i do??.thank you

Smart Net Total Care Portal and Collector Discussions

Forum Posts

Resolved! Upload processing stuck for 6 days

Resolved! Changing CCO ID

Can not see the inventory in the portal

Resolved! Can register for SNTC

Update to 2.7.1

Resolved! Difficulty sending the data to the SNTC portal

Resolved! Can check device's warranty and newest version IOS in CSPC ??

Resolved! Duplicate lines in Custom Inventory Reports - hidden info

Resolved! How to check Smartnet warranty detail

No puedo ver el inventario en el portal SNTC

Resolved! Error trying to do a discovery ??

AES 128-bit data encryption

Resolved! Mr

Resolved! Smart Net Total Care - Account Setup in Progress

Can check device's warranty and newest version IOS in CSPC ??

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Wodering if reseller can open TAC Case

Not able to give access to LOA to partner

CSPC - CVE

How to enable EOX-API for my account

SNTC Portal Login Loop.

Register page issue

SNTC portal registration error wieth the complete address

I'd like to invite our coworkers to access SNTC.

SNTC Collector - TailEndGateway_Connectivity_Exception_occured 2.11

SNTC Collector - TailEndGateway_Connectivity_Exception_occured