04-11-2021 01:31 PM
Primary problem: Uploads are not occurring or even logging that they are trying/failing. When I run the export test it pops up an alert "Upload test failed....with the response.. A connectivity exception occurred while processing the request. The Exception is HTTPs TransportMode has Failed Read timed out."
When I look at the logs via SSH i see these:
09 Apr 2021 13:49:38,951 [Timer-0] INFO com.cisco.ca.csp.cso.smartlogging.client.registration.LogRegistration.registrationProcess(LogRegistration.java:267) - Serviceability registration failed for the component: CONN_TEG. [WARN ] [2021-04-11 13:30:20,105] : [com.pari.logger.LoggerThread] [run] [Thread=pool-11-thread-40][Class=com.pari.nm.modules.utils.CriticalAlertUtil][Method=popUpUploadFailTestAlert][line=272][Module=Common][Sending popup alert on 51 1 ConnectivityProbeJob_1618162099104 A connectivity exception occured while processing the request. The Exception is :: HTTPs TransportMode has Failed Read timed out
Steps taken:
Any help would be appreciated since I have no successful uploads processed to Total Care Services since April 1st.
The prior appliance was working fine on 2.8 but the migration steps did not work for me and this is a totally fresh virtual appliance on 2.9.2 from scratch.
05-20-2021 05:49 AM
Hi,
Looking into the issue, will get back with an update.
Thanks & regards,
Devashish Bourai.
05-21-2021 06:02 AM
Hi,
Are you running the Upload profile and Collection profile simultaneously?
Thanks & regards,
Devashish Bourai.
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