Hi ,How can you setup the Cisco CSPC to exclude discovering non-Cisco devices such as computers and UPS?How can you remove the non-Cisco devices from Cisco SNTC portal ? Thanks.
None of the device serial numbers are listed in the SNTC portal. I assume this is why there is no data for support coverage on any of my devices. Can anyone help me with this issue? Here are some key points:I see the serial numbers for devices in my ...
We need to set up an addition SSH/CLI login account that has a lot less privileges than the admin/Collectorlogin account (like read only or basic commands) . This is for security scanners to be able to scan the CSPC collector; this is done for most ...
CSPC installed, can collect inventory information locally, however, failed on upload information to service portal. Customer FW has been checked, did not see blockage (No drop or deny logs)Some troubleshooting steps have been preformed, please help.1...
i can't seem to find an answer for this in the posted documentation, although maybe i just haven't found it yet. what i am looking for is a way to set up a recurring job to send me the list of assets in our portal that come up on the expiring coverag...
Is there a way to group devices based on the services they provide? For example, we have a group of routers providing Internet Service to our customers. I want to mark these 5 devices as Internet. This is to ensure we apply Smart Net appropriately to...
Hi everybody, I have been having issues when I have generated Bugs Report, The process that I have been following is to generate report and said that the report was generated successfully but in Schedule Reports seccion the status was failed. Many ti...
Hello all Since moving to Collector-2.9.1-B-22, some new installations don't allow access to the CLI through admin. I have built a CSPC this morning and created an admin password, logged into the UI, set recovery details, and kicked off the scans. W...
Newly implemented CSPC collector, locally works fine and got all inventory information, however, failed on upload. Checked no FW blockage. Please help, thanks.
Hello, I've been granted access to the SNTC portal and received the email saying it can take up to 24 hours. its been more than 24 hours and when I attempt to log in the portal it says "You do not currently have access to Smart Services Connection. Y...
Had remote authentication working on 2.6 and when we migrated the settings to 2.9.1 remote users can't authenticate. LDAP and TACACS also do not work. Remote users are already setup. None of the services even try to reach out the the remote servers f...
Hello,
I have a customer that used to be able to use his SNTC portal without an issue but now it is showing up empty.
Please PM me and I'll provide more details.
Thank you very much and I hope you have a great day ahead.
Dvir
