Smart Net Total Care Portal and Collector Discussions

Please your help, we are installing cspc with partner, but my account cannot validate the SNTC convergence process, it tells me that a delegated administrator must confirm. This AD does not exist in my organization.my email: rponte@copec.clCompany: C...

Dear, we are with a partner installing collector, we try to add a contract to be able to register in sntc portal, but it does not allow me to add a contract, Please help me

We 'd like to use the EOX API. We are stuck at the last step of the onboarding guide processhttps://www.cisco.com/c/en/us/support/docs/services/sntc/onboarding_guide.html Allow up to 24 hours for the agent to complete your request. The agent might re...

Hi All, We have deployed many collectors for our PSS clients and have these all visible via the PSS portal.  However we have just sold it (and accompanying services) to an existing Smartnet client and I believe there is a different process for this/s...

Hello all,I have tried and failed to find great documentation for the CSPC XML API. I found another post that described how to get an inventory which was very helpful, but now I would like to add new devices (or discover them) programmatically.If the...

Customer are not able to add my company as CBR Admin/User.   My company sold contracts to customer and we enabled SNTC Portal for customer.  Customer logged on CSAM and not able to add my company cco id user as CBR Admin/User, beacuse roles are not s...

We need assitance to get a user account dis-associated with old Company name in CSAM for SNTC portal rights.  We can't remove it because it's the only Account and Admin account of the old Company name.   We need to get it on the new company name like...

I have been waiting for my smart net total care verification email for over an hour. When should I expect to receive said email? I can say that I did have it resent and I did finally receive the first email and the link was expired"Verification link ...

Regardless of browser, This error is returned from the registration button. "ErrorWe encountered an error while processing your request. Please refresh this page or try again."  Any tips on fixing this?