CSPC cannot update

[apallares@grupo-dice.com]

Dear community,

I am having trouble with the update for que CSPC, everytime that I click on the Upgrade now button, it shows me this message. I have already disabled the connection to the servers and re enabled it but it's always the same. Do you have any idea how to solve this?

Thanks in advance.

Kind regards.

[balaji.bandi]

what is the current version of CSPC?

[apallares@grupo-dice.com]

Right now it is the 2.8.1.4 and I'm trying to update to the 2.8.1.6 version.

[adias]

I believe we are having a global problem of the collectors connecting to the proper cisco.com servers.  We still do not have a clear root cause for the problem.  If you do want to upgrade please download the appropriate zip package.  and upgrade using the ssh to the CLi account collectorlogin   and then su command to reach root ( not allowed to connect directly to root.

If you access and user authentication are correct go to and download the zip file for 2.8.1.6

[apallares@grupo-dice.com]

Is there any default password for the SSH connection? I have not configured the collectorlogin account and I need to enter a password which I have not configured.

Thanks for the tip.

[adias]

There is no default passwords.  To make these accounts active you would have to connect to the Java based shell using the user admin for CLI .  Note this is not the same authentication as the GUI user.  Tt the time of the creation of the the VM from the ova the person installing was required to create a password for the CLI admin user.

If you do have have that access connect via SSH using the admin user and its passwords ad do the following :

admin#  pwdreset collectorlogin 90

and

admin# pwdreset root 90

The commands above will activate those users and set a random generated password for them

[adias]

Once you have access to the Users (collectorlogin and root)

Apply JeOS Package 2.8.1.6

 Allocate 30-45 minutes for installationof this patch  to complete. The system will automatically reboot after installation.

Once you have downloaded the zip file for 2.8.1.6 collector_2.8.1.6_Build-5.zip

     https://software.cisco.com/download/home/286312935/type/286312958/release/2.8.1.6

upload the downloaded zip file collector_2.8.1.6_Build-5.zip via scp using the user collectorlogin cli user to its home directory /home/collectorlogin. Via SSH Login to collector as user collectorlogin and then use command below to connect as root (cannot connect directly)

# su root

Then do the below commands to copy and move to /opt directory and unzip it there

# cp /home/collectorlogin/collector_2.8.1.6_Build-5.zip /opt/collector_2.8.1.6_Build-5.zip

# cd /opt

# unzip /opt/collector_2.8.1.6_Build-5.zip

# cd collector_2.8.1.6_Build-5

# ls -lart

once unzipped and the commands above are performed ensure by looking the last command output if the 2 necessary patches Jeos (just enough OS) zip and the SP (Service Package) zip are there if confirmed do the following

Apply JeOS using the below command (installation runs in background).

# ./install.sh JeOS jeos-30.1.1-6-lnx64.zip

 Monitor the installation by executing the following command:

# tail -f /opt/LCM/logs/install

It will take about 45 Min and only after the server reboots itself the Jeos upgraded will be completed

Once the reboot occurs wait about 10 minutes and connect again via ssh to collectorlogin and root to apply the SP patch as shown below.

Apply Service Pack (SP) 2.8.1.6

Typically, the installation for the SP patch may take 45 min to 1 hour for the installation, depending on your network size/data size. The algorithm runs only once to optimize storage and reduces the time required in future upgrades. System will automatically reboot after installing the patch.

Steps to apply the Service Pack (SP) 2.8.1.6 with the assumption that the Jeos was already properly installed. via SSH Login to collector as user collectorlogin and then use commands below to connect as root (cannot connect directly). It will take about 45 to 1h typically Min and only after the server reboots itself   the SP upgrade will be completed

# su root

# cd /opt/collector_2.8.1.6_Build-5

# ./install.sh SP sp-30.1.1-6-0-lnx64.zip

Monitor the installation by executing the following command:

# tail -f /opt/LCM/logs/install

It will take about 45 Min and only after the server reboots itself the Jeos upgraded will be completed

Once the reboot occurs wait about 10 minutes and connect again via ssh but this time with the user admin with the following commands.

admin# show ver -d

admin# show apply