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CSPC CLI issue

JSM92
Level 1
Level 1

Customer just setup new 2.10.01 collector because of this very issue and still has it. Once collector is fully functional in GUI, if they try to login to CLI as admin either directly in the console or SSH, it flashes the normal screen with "this system is for the use of authorized users only etc" and then immediately goes back to blinking prompt. Had 2 different engineers try from different systems and got same. GUI works just fine. This is the same thing they encountered with 2.8 and 2.9.  We've never been able to apply an upgrade patch because of this issue.  Has this been seen before or could issue be on their end? 

3 Replies 3

gausing5
Cisco Employee
Cisco Employee

Hi,

 

Let me check on this and will get back to you.

 

Regards,

Gaurav Singh

Hi,

 

Could you please share your availability for Monday along with your email for a WebEx session in PM?

 

Regards,

Gaurav Singh

Hi,

 

As per our WebEx session we have rebooted the VM and able to access the Adminshell CLI.

 

Regards,

Gaurav Singh