08-07-2019 02:47 AM
in one of the CSPC collectors installed the Gui Admin user isn't able to login into the GUI anymore.
there is no other GUI user defined in this setup.
login using the collector login and root user are still possible.
any suggestions to fix this?
08-08-2019 12:34 PM
Hey michiel.van.t.erve,
Are they unable to login to the GUI due to lost a misplaced password?
Unfortunately, the only ways to recover a GUI password now are the security questions or the OTP TACACS setup. Did they happen to set either of these two up correctly? What is the version of the CSPC?
Thanks,
Justin
09-03-2019 07:22 AM
this was a 2.8.1.3 CSPC.
not sure why/how this made this way.
after a lot of tests the best way to solve this was to reinstall the server.
this was more efficient and quicker than i expected.
would love to know why these userids aren't managable from the CLI side too.
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