CSPC GUI password recovery

[vitumbiko nkhwazi]

Hello Team.

I am having a problem logging in to my CSPC GUI interface, i have forgotten the admin password and the option for recovering the password is to answer three security questions, unfortunately i cannot even get past this stage as the system keeps telling me i have inputted incorrect answers to the questions, this is where am stuck. I am able to login to the CLI using the admin account, can i reset the GUI password in the CLI? or is there another way to reset the password other than answering the security questions?

Regards.

[kaptanej]

Hi , 

Let us check the details and we will get back with an update .

Thanks & Regards, 

Kapil Taneja 

[vitumbiko nkhwazi]

Hi @kaptanej 

Did you find anything yet?

Regards.

[kaptanej]

Hi , 

Please provide us the following details so that we can proceed further on the issue :

• Email Address
• CCO ID
• COMPANY NAME
• Customer Name

Thanks & Regards, 

Kapil Taneja 

[vitumbiko nkhwazi]

@kaptanej  here are the requested details:

• Email Address      -  vitu.nkhwazi@nbs.mw
• CCO ID                -  Vitumbiko Nkhwazi
• COMPANY NAME - NBS Bank
• Customer Name  - NBS Bank

[kaptanej]

Hi Vitumbiko , 

We have successfully reset your GUI Password through CLI . Please let us know if you need nay further assistance on the issue . 

Thanks & Regards, 

Kapil Taneja 

[lsomerset001]

I need help to reset my CSPC GUI password.