CSPC Login Error

[router_matrix]

Hi All,

Need help to access the CSPC server. I am getting an error "Please re-login as appliance time has changed or user session has time out" when logging into the CSPC server via GUI. When I click ok, it keeps connecting to CSPC server but nothing happens. This is an initial setup. Login is successful via CLI and time is up-to-date. 

Current version is as follows:

Build-name : Collection Platform Software 2.10.0.1

Version : sp-30.3.0-1-0-lnx64

Can't use older version of the browser as we have standard set by the organization.

Thank you in advance.

[juanfsan]

Hello Sir,

Thank you for contacting Cisco and Global CX - Smart Services Support Team.
We are investigating your request, I'll be with you in a moment.

Kindly regards.

[router_matrix]

Hi Juan, 

Hope to have an answer for this soon. Thank you.

[juanfsan]

Hi, after investigating I couldn't find a proper workaround for this issue than to redeployment, if you need a guide(document) on how to do so, here it is; https://www.cisco.com/c/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/cspc-installation_and_configuration-guide.html