CSPC - Message: Failed to download Registration file from Cisco Backend. Please try Again

[Alexandre11]

I am trying to register cisco collector with my cco id with trial version and version 2.8, but the message below appears:

Message: Failed to download Registration file from Cisco Backend. Please try Again

I executed the command below on cli using the user collectorloggin:

[collectorlogin@localhost ~]$ wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate
--2019-12-01 17:45:36-- https://72.163.7.113/HeadEndWebAppServlet/
Connecting to 72.163.7.113:443... connected.
WARNING: certificate common name “concsoweb-prd.cisco.com” doesn't match requested host name “72.163.7.113”.
HTTP request sent, awaiting response... 404 Not Found
2019-12-01 17:45:37 ERROR 404: Not Found.

I allowed full access on the firewall.

Could you help me identify the problem?

[mklotzba]

Try this command instead

wget https://concsoweb-prd.cisco.com/HeadendWebAppServlet/ --no-check-certificate

    Use the FQDN instead of the IP address

    Change HeadEnd to Headend

[mklotzba]

You might also note this recent thread

https://community.cisco.com/t5/smart-net-total-care-portal-and/cspc-2-8-trail-version-installation-issue/td-p/3954552

[Alexandre11]

[root@localhost collectorlogin]# wget https://concsoweb-prd.cisco.com/HeadendWebAppServlet/
--2019-12-11 15:31:58-- https://concsoweb-prd.cisco.com/HeadendWebAppServlet/
Resolving concsoweb-prd.cisco.com... 72.163.7.113
Connecting to concsoweb-prd.cisco.com|72.163.7.113|:443... connected.
HTTP request sent, awaiting response... 302 Found
Location: https://cloudsso.cisco.com:443/as/authorization.oauth2?response_type=code&client_id=wam_prod_ac&redirect_uri=https%3A%2F%2Fconcsoweb-prd.cisco.com%2Fpa%2Foidc%2Fcb&state=eyJ6aXAiOiJERUYiLCJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2Iiwia2lkIjoibDQiLCJz... [following]
--2019-12-11 15:31:59-- https://cloudsso.cisco.com/as/authorization.oauth2?response_type=code&client_id=wam_prod_ac&redirect_uri=https%3A%2F%2Fconcsoweb-prd.cisco.com%2Fpa%2Foidc%2Fcb&state=eyJ6aXAiOiJERUYiLCJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2Iiwia2lkIjoibDQiLCJzdWZm...
Resolving cloudsso.cisco.com... 173.37.144.211, 2001:420:1201:4::b
Connecting to cloudsso.cisco.com|173.37.144.211|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 10641 (10K) [text/html]
Saving to: “index.html”

100%[=========================================================================================>] 10,641 --.-K/s in 0.1s

2019-12-11 15:32:00 (70.7 KB/s) - “index.html” saved [10641/10641]

[Alexandre11]

    Use the FQDN instead of the IP address

    Change HeadEnd to Headend

on the above questions, how do I change?

[TIHayamax]

It's work now.

Thank you for the help.