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CSPC 2.8 trail version installation issue

I have installed CSPC 2.8 version. while registering trail service in GUI getting error failed to download registration file from cisco backend. please try again.

 

I have checked firewall, its allowed internet. 

 

If any one help me this root cau much appreciated. 

4 Replies 4

adias
Cisco Employee
Cisco Employee

Unfortunately at this time the Creation of TRIAL certificates are being affected by the following BUG

 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvr54360

www.cisco.com changes to authentication in Ping ID recently on their servers,  Developers are aware of the problem and since all collectors ( Trial certificate, upgrade, cco setup) are affected hope their find a solution soon.

 

Please monitor this BUG until in resolved state

 

 

I am able to download. but while registering service i am getting the error. 

screen shot attached.

 

You are not able to download the certificate until that bug is in resolved state for trial version

jonesandrew
Level 1
Level 1

im getting similar issue. but whe trying to setup a trail, it just times out.

i am using CSPC 2.9.

 

The bug reports as fixed, but it doesnt list the fixed versions.

 

is this issue resolved, and if so, what version of cspc?

 

Thanks,