CSPC restore is missing registration Cert

[david.baumgard]

Built new server for Migration to 2.10 from 2.9. After backup and restore the new server is stuck asking for regisSmart Net Collector Migration tration cert. Smart Net Collector Migration 

[dbourai]

Hello,

I have acknowledged this post. 

Could you please provide us with the screenshot of the error. 

Thanks and regards, 

Devashish Bourai. 

[david.baumgard]

I tried backup and restore and the new server is at the registration cert setup 

Screenshot attached. 

[dbourai]

Hello,

You will need to generate a new entitlement certificate. 

Please follow the steps below for generating a new CSPC entitlement:

1) Log into your SNTC portal.

2) Go to Library -> All Collectors -> Actions -> Generate new CSP-C entitlement.

3) Provide cspc entitlement name & inventory name.

4) Click on Submit.

Your CSPC entitlement is now generated.

Thanks and regards,

Devashish Bourai. 

[david.baumgard]

I don't see All Collectors as an option. Does that require elevated access? 

[dbourai]

Hello,

We would need to check whether you have customer admin role or not. 

Could you please provide me with the following details over the PM-

CCO ID-

PARTY ID-

CONTRACT NUMBER - 

COMPANY NAME-

Thanks and regards, 

Devashish Bourai. 

[david.baumgard]

Thank you, I was able to generate a new registration cert with customer admin access. 

However, it appears that the backup and restore did not take.

[dbourai · Accepted solution]

Hello, 

The following was the resolution for the issue-

Provided steps for entitlement generation from SNTC portal. 

After verifying the details of the customer, provided customer Admin role to the user.

The customer was able to generate the entitlement. 

Thanks & Regards, 

Devashish Bourai.