Hello When trying to register in SNTC portal I receive the error: Oops! Something went wrong...We are unable to process your registration request at this time. Kindly retry later. Sorry for the inconvenience.
Forum Posts
While trying to upgrade our CSPC Collector from 2.9 to 2.10 from the GUI, the webpage get stuck on "Loading" & the Cisco login screen never appears.....seems to just hang. I have tried on all the latest browser versions. (Google Chrome 98.0.4758.102,...
Hello! We've encountered this error in a client's Collector (image attached). None of the uploads have been successful. We've checked FW settings and as shown in the image, tried to upload it manually. We also tried to change the registration to make...
HiSituation: A Stack of 4 C9300 Switch connected StackWise1 Switch is under SmartNet TotalCare Contract and 3 Switches are not.What will happen on Cisco TAC side, in case of a Software Problem related IOS-XE?Do they take care of my problem or not?Tha...
I'm unable to register successfully for the Cisco Smart Net Total Care portal. E-mail verification isn't working properly as I haven't received any e-mail verification message despite several attempts.
Resolved! Integrating ISE with CSPC
I was wondering if anyone has integrated ISE with CSPC and if so if they can share what CSPC is able to see or pull from ISE. From what I can find up to this point it sounds like CSPC just pulls basic SNMP info and version/patch from the configs. I...
Hi, Is there a way to customize reports and send to emails every month. We are looking for four elements of devices in the reports sent automatically every month i.e. Device name , IP , EoS and EoL . Thanks,Avi
Hi Team,We are planning to upgrade CSPC 2.8 to the last updated version . We want to know if Backup and restore will backup all the settings\Add import credentials\Application settings\Inventory settings\datasets\user credentials\roles\schedules .Als...
Hello,I am having a strange issue with our CSPC. Our last successful collection and upload was on 1/30/22. The upload on 2/6/22 failed. When attempting to perform a test upload it fails with the error below. We are running 2.9.0.2. I do plan on ...
Resolved! Trouble Accessing SN Portal
I have recently been given admin access to our company's portal, but I am unable to access the portal page. When I load the portal page I am redirected to a page that says I do not have access. When I click on register, it says I already have access ...
My Customer Administrator for SNTC access was granted 4 Feb 2022 21:37:56 GMT. I logged in and verified it was working. Logged back in on Monday 7-Feb and the access was no longer there. Please advise.Cisco ID: lspeck@ipro.comCompany: IPRO / IPR...
API We are using the Cisco Services API particularly https://developer.cisco.com/docs/service-apis/#!customer-info/customer-details URLGET : https://apx.cisco.com/cs/api/v1/customer-info/customer-details Problem We’ve successfully authenticated and g...
We are having two issues on our CSPC after installing the 2.9.1.3 patch:1. The collection process runs for days and during it runs, the web interface is no more available. When I checked the logs, I found the error message: "Error during discovery pr...
I'm unable to register on Cisco Smart Net Total Care portal. As soon as I enter the information asked, it says that a verification email has been sent, but I didn't receive any.
When trying to add an ISR-1100-4G SD-WAN appliance running Viptela code, the collector imports the device as a generic device. The Viptella vEdge-100B device work great but I can't get the 1100's to add properly. There is 1 platform definition for ...
