Smart Net Total Care Portal and Collector Discussions

I need assistance gaining access to SNTC. The previous delegated admin has left the company.

Hello admin If I'm in wrong forum then kindly move my post to a particular forum thanks. I am new to Packet Tracer and I have an exercise with implementing RIP in a network which is shown below.My first question is about the network itself. I have re...

Hi, im not receiving the verification email after registering on Smart Net Total Care Portal, i´ve tried resending it many times.I received one but it was already expired. "Smart Net Total Care Verify your email Another verification email has been se...

Hello,  I was able to use an API to get the customer information (specifically the Customer Id). However, when I use the contract details api I get an error "Customer Id is not associated with Parner".  "errorCode":"API_PARTY_002","errorInfo":"Custom...

We have pulled a report for EOL from SNTC, however the data for most of them are varied based on serial number. As that model EOL dates are different..For example the ISR routers 4331, the dates for some are within 18 month, while some are not.Why sa...

Hi, I have a customer that is no longer receiving the alerts from the SNTC portal when their CSPC Collector uploads have completed successfully or failed. The customer is on CSPC Collector Version 2.9.0.1. They've experienced this issue since migrati...

We started working on setting up SNTC portal in our deployment and for adding new users t CSAM, DA has to sign an agreement that includes this part that our network security team has serious concerns about. Is there a way to create new users without ...

We were granted CBR access @ 19:44 GMT on Wednesday and as of this morning I am still not able to see them in portal.  Will provide details in PM.  

Is anyone having issues trying to Schedule a Report (under Actions) in the SNTC portal? I've tried 3 browsers, cleared cache and cookies, refreshing the page, etc.  It just spins and spins.  Is there an issue with the feature?  Who can I contact to p...

Trying to register as delegated administrator-------------Verify your emailA verification email has been sent to myname@mycompany.com Click on the link in the email to complete your request.If you don't receive the verification email within the next ...

Hi team, My colleague and I have been working on this issue for weeks. He's a partner administrator for one of our customers and has a Smart Account User entitlement. Whenever he tries to register on SNTC portal, he either can't validate the contract...

Hi, simple question: Where does the information roll to with the Total Care Collector? Where does the data transmit? What state, region, location, etc.?

when configuring the new CSPC 2.9 collector, it failed when configuring a static ip or a ip via DHCP. ------------------------------------------------------------------------------------Please select from the below options: 1. Get IPv4 Address automa...