CSPC upgradation to 2.8.1.6 shows Authentication failed

[kumar.abhijit1]

Hi Team,

When I try to upgrade CSPC from 2.8.1.5 to 2.8.1.6, it sows an ERROR as "Either your password has expired or authentication failed. Please re-enable the server connection from server connection setup page".

        I have already connected to the server successfully multiple times but the same error is showing in GUI and CLI mode as well. I cannot proceed for the upgrade.

Kumar Abhijit.

[Supriya Patel]

Hi Kumar,

Have you tried below on CLI using admin user:

# conf server disable

# conf server enable

System will ask you to re-enter your credential and let me know how it goes.

Thanks,

Supriya

[FL_Cancer]

I have same issue. Tried it from the CLI and I'm getting Validation of credentials failed. Please try again.

Curt 

[ferenc.vissers]

admin# conf server-connection disable
This operation will disable connection with server for Software Updates.

Would you like to continue (y|n)? y

Operation succeeded.
admin# conf server-connection enable
This operation will enable connection with server for Software Updates.

CCO Id : <--->
Password :

Would you like to continue (y|n)? y

Validation of credentials failed.
Please try again.

Trying via GUI and confirmation via CLI:

admin# show server
Connection with server for Software Updates is currently enabled.

CCO Id : <--->
Appliance ID : <--->
Enabled date : 14 Oct 2019 09:03:25 CEST
However this states an OK, it still does not work.

Upgrade via CLI:

admin# upgrade

Version Description
-------------------------------------------------------
sp-30.1.1-6-0-lnx64 Collector patch to upgrade to CSPC 2.8.1.6.

Download and apply of a package can take a while.
It is recommended to schedule the upgrade.

Do you want to continue [y|n] ?y
Please enter the version to upgrade :sp-30.1.1-6-0-lnx64

Do you want to continue with download and apply [y|n] ?y
Connection to Software Download Server will use User Id 'Verschoor65'.

In order to download software, please indicate that you have read and agree
to be bound by the Cisco End User License Agreement which can be viewed at
http://www.cisco.com/en/US/docs/general/warranty/English/EU1KEN_.html

Accept License Agreement (y|n)? y

Attempting to download the requested package.....sp-30.1.1-6-0-lnx64
execute % Error occured while executing command
admin#

No luck either.

[kumar.abhijit1]

Hi Supriya,

I tried what you suggested but facing the same issue as "ferenc.vissers" mentioned in his post.

In CLI mode it says...

Validation of credentials failed.
Please try again.

And in GUI it gets registered to Cisco but upgrade fails...from both GUI and CLI mode.

Attempting to download the requested package.....sp-30.1.1-6-0-lnx64
execute % Error occured while executing command

[jofrumki]

Hello all,

We are aware of the situation and have opened a bug to get this resolved, CSCvr54360.

In the meantime please utilize the Manual Upgrade process detailed in the document located  here; https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-Upgrade-Guide.pdf

Thank you

[rsaeks]

Seeing the same issue as well - GUI says invalid credentials even though they are accepted. When trying to login to the CLI with the admin username and password I'm told the account is locked. 

[jofrumki]

Hello,

Please create a new post for your CLI admin access issue.

Thank you

[ferenc.vissers]

Hi jofrumki,
Upgraded manually, that worked, thnx! So far so good. Hope this bug gets addressed soon!
Regards,
Ferenc

[jofrumki]

Hello,

Thank you for the confirmation and glad everything is working now. Please mark all accepted solutions to help other community members find the answers they're looking for.

Regards