Customer Admin Receiving Error when attempting to download software

[sean_whitsitt@shi.com]

Hi There,

We have a customer whose CCO ID is associated with there contract numbers but continues to receive the attached error message when he attempts to download software to these devices.

[CC Cisco · Accepted solution]

Hello this forum is regarding the SNTC portal (https://services.cisco.com).

Your issue seems unrelated, please either redirect to the support forum for the right technology or open a TAC case.

Regards.