Customer cant access Smartnet total care portal

[diego@martinezgroup.net]

I am installing a collector with a new client, but he can´t access the smartnet total care portal to download the entitlement, we already waited 24 hours, and he is the company administrator.

His cisco ID is: as***

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[Suchita Shewale]

Dear User,

Could you please confirm the CCO ID? The CCO ID mentioned does not appear to be registered with SNTC system, it does not look like it is valid CCO ID either.

Regards,

Suchita

[diego@martinezgroup.net]

My mistake, the CCO ID is : aso***

Thank you.

Text has been masked to preserve data privacy.  Please provide sensitive information via private message, and only at the request of our experts. Thank you!

[Suchita Shewale · Accepted solution]

No problem. Thanks for the details.

The registration information is now available in the system. Please ask user to log out of any existing sessions and log back in to verify access to SNTC Portal.

Please let me know if the issue persists!

Regards,

Suchita