Customer receiving unwanted auto-generated emails about setting up SNTC, although SNTC Portal is indeed set up

[atestut]

Hello,

I was sent here after trying other support routes.

I have a customer who is receiving unwanted emails to multiple users about setting up their SNTC Portal, but their Portal is already functional.  It is becoming very frustrating for this customer to keep receiving these emails. 

Can these emails (from customerexperience@path.cisco.com)  stop being sent to the entire company domain?

I can provide further sensitive information through a better medium upon request.

Thank you in advance!

Austin Testut

[eenun]

I'm having a similar issue.  Users are receiving messages from (customerexperience@path.cisco.com).  Message Subject: Time to review your Cisco Renewal summary". 

[dbourai]

Hello,

This post has been acknowledged by me.
Could you please share the following details over the Personal Message-

CCO ID-
Party ID-
Contract No.-
Company name-

Thanks & regards,
Devashish Bourai.