Customer unable to access CSAM.

[Lmarquez]

Hello,

I have a customer who has registered with the Cisco Smartnet Total Care site but does not possess CSAM Access after 24 hours of being registered. It produces a page saying "You are not authorized to access this resource."

May I have some assistance on this? Thank you. 

[Ye Liang · Accepted solution]

Hello,

Please send me a private message with the below information:

*Name of SNTC account

*CCO ID of customer

Regards