I have been through the troubleshooting steps from this link https://supportforums.cisco.com/document/13086296/cspc-collector-troubleshooting - my OVA is correct - I see the collection server registered on the portal - collection profile show complet...
Forum Posts
Resolved! Re-validating Partner LOA Access
I'm trying to get our Partner IDs re-validated for LOA access. They've expired month's ago. What is the process within the Portal? I see their IDs still are in the ADMIN tab. Do I need to click on "Manage Access" tab or "Re-validate LOA access" t...
Good Morning: We are trying to get Access to Smart Net Total Care portal using a CCO account. This user is already a delegated administrator for our Company. But, when we try to get in, web returns automatically to starting screen (https://www.cisco....
Resolved! Regarding Differences in All Equipment.
Hello, I'm wondering as to why the Total Devices in Inventory / Collected have a discrepency when addin gup the total devices under Recognized, etc. No matter how the math works, none of the below numbers can add up to 9722? So it's as if there were ...
I cannot see my collection profile in the upload processing on the SmartNet Total Care page. I've done this process like 54 hours ago. This is the upload log: "Upload UPLOADING: SUCCESSFUL; Certificate: CSP0009035338; Directory: _gomanaged/134_1; Fil...
I ran the GUI update to the lastest version last night and all went well. However this morning I was told server alerts were going off since they could no longer get a ping response from the server. I logged into the admin user of the CLI and I can s...
Hi, Just a quick issue with a customer that wanted to change their Delegated Admin but unsure who is currently their DA. I have the name of the customer's company at least. Thanks!
As the title suggests, is it possible to actually look-up if a customer has already set-up a Total Care Portal before even engaging them about the conversation in setting it up? Wanted to know if there was a way to find out whether or not a customer ...
The Collector is asking for a Service certificate file that we cannot obtain. The image below is the server on our site already running. It wants a file to register services to Smart Net Total Care (cisco.com). When I go to the Smart S...
We have a customer DA whose CCOID is linked to their old parent company. The company split into two separate entities a few years ago. When we assisted in registering him for SNTC, the old parent was only choice. We have successfully moved all con...
I've recently disassociated from my former employers contracts and added to my new employers contracts. However when I login to the sntc portal it still shows my previous business. Cisco TAC sent me here for support since they couldn't identify the c...
Hey everyone, So I've continued to have problems involving a CSAM issue with a customer that was created from a merger. I've been trying to have this resolved but haven't gained much traction and so I wanted to look to here for figuring it out. We cu...
I need to add smartnet for a customer in Canada. Is there a different SKU when adding smartnet for Canada? The product is C9500-16X-A. If the SKU is different, would you prvide? Is the same price as US? Thanks
Resolved! Question about manual import to SNTC.
Hey there, I have a customer that has a question regarding Manual Imports that I'm not too sure how to address. Any insight would be fantastic. I had a question about manual import to the SNTC. I have the template and have successfully imported de...
Hi Community, One of our customers gave us CBRAdmin access more than 3 days ago, however we can't see him yet in our SNTC portal. Can you help please? Thank you.
