Smart Net Total Care Portal and Collector Discussions

Hi Cisco team,   I have around 6 core Nexus devices in my network, in the discovery job, I have put them all and selected Routing table with 14 CDP hops. some of them show that they are not SNMP reachable, and those ones are directly connected to my ...

Need to ensure all CSPC settings are compatible with SNTC. Our last successful upload was in April 2018. ID CSP000***. Several of our upload profiles still have NOS and do not give an SNTC option in the upload profile. Thank you !!   *** - Text has ...

Hi, we recently removed some network devices and the CSP collector server is no longer showing them in its inventory but the cisco web portal is still showing these devices in the custom or all devices inventory. What am I missing here? The collector...

Hi !! I tried to discover a couple of Firepower 2110 with collector v2.7. Both firewalls are discovered, but the collector reports them as routers, OS reported is not correct (IOSXR), hostname is not correct, and the only correct item is OS version. ...

DA left the company and did not pass DA role. Can you help change DA from current to new?  I can PM you the details as needed. Thanks,Craig

Hi Team -- Ran a few manual discover -- collect -- upload and also had a job that ran last night. All of which showed as successful in collector GUI however we are only seeing an older upload in the SNTC portal. Let me know what additional informatio...

I'm trying to understand how is it that I am Customer Admin in the SNTC portal, even though I am the Delegate admin.