Delegated admin has left the company

[mlinzell]

DA has left the company and you want to change it. Any ideas how?

[Kasun Bandara]

contact the cisco support

[vivekcha@cisco.com · Accepted solution]

Hi mlinzell,

We are looking into the issue and will assist you to change DA. Could you please Private Message me the below mentioned details to proceed further:

CR Party ID:
Company Name:
CCO ID of the user which needs to be new a DA:

Serial number:
Contract Number:

Thanks and Regards,
Vivek Chauhan

[mlinzell]

DM Sent, Thanks vivekcha@cisco.com 

[vivekcha@cisco.com]

Received. Thanks for sharing details.

[mlinzell]

That's worked now, thank you vivekcha@cisco.com 

[vivekcha@cisco.com]

Happy to help you!

>Manual sync has been done.
>The user with the mentioned CCO ID has been associated as Delegated Administrator and assigned the role of customer admin on CSAM and is active on the SNTC portal for the mentioned account.
>Issue has been resolved.