Device and contract not showing up by API

[josh1]

Still just working with a few tests systems (three, at this point).

In the SNTC portal I see the device and contract information, however my API queries do not show the device or contract (whether I filter by serial number or not).

I DO get an empty 'data' response, which makes me think that the data is being masked.  How do I check/confirm that, and how do I make sure that I have API access to all the contracts that my CCO ID has access to?

[Suchita Shewale]

Hey Josh,

Can you send me the API call that you are trying as well client ID and userid via private message?

Regards,

Suchita

[manning]

Hi

Did this one get resolved? I am seeing the same empty data response.

"data": []

Here is my request:

https://apx.cisco.com/cs/api/v1/contracts/contract-details?customerId=123456 (CustId changed for obvious reasons)

Thanks

Mike

[josh1]

Hi Mike,

Suchita identified that the equipment was incorrectly marked as 'third-party' in the backend, which was masking contract information.  That escalation went nowhere, so after about a month we had to engage our Cisco account team and they were able to get a SNTC resource (normally that is a paid service).

That person confirmed the issue and took it for investigation.  We didn't get a response (and didn't follow up due to other priorities), but at some point it was fixed.  When I tested in December I had to delete all the devices, but a new import worked correctly.

So, you should post and have them check on the issue.  Hopefully your situation is easier to identify and fix.

[manning]

Thank you for the update. I have raised a case myself.