Device not showing up under 'Contracts - Not covered'

[josh1]

I'm just getting started, have two test devices imported.  One is covered by SmartNET, the other is not.

If I look in the contracts section one device is listed as covered, as expected, but the other device is not included in the 'not covered' report.

I don't believe it's a contract access issue; if I try to open a TAC case with the serial number it says that it is not covered by a contract rather than covered by a contract that I'm not authorized for.  (The device should be under contract, but that's a different issue)

[josh1]

Not sure if it's related, but I added another device that is covered (under a different contract).  It shows up in the portal as covered, but I do not see it by API (whether or not I filter by serial number).  I also don't see the other contract when querying by API.

[Supriya Patel]

HI,

Please have separate post for API.

About issue on CSV import, please private message customer company name and SN which is having issue.

Thanks,
Supriya