Good afternoon CISCO Community I have another query, yesterday I received a response from you, which I appreciate your time but the client sent me two problems that are occurring regarding the attached collector evidence sent by the client:Let me tel...
We have a customer with a collector/SNTC portal that displays their old company name from several years ago. They've since been acquired and would like the portal to display the new name. Our contact is not a DA, but a Customer Admin and he's also c...
Hey everyone, I have a customer that has an employee with Customer Admin access but cannot view the portal. They've tried incognito. They've tried viewing the portal on a diff browser. No other role is assigned besides Customer Admin and it keeps tak...
Hi Community, We are trying to upgrade to 2.8.1.8, but CSPC get stuck in Apply-in-progress. We have followed the troubleshoot guide, "Apply-in-Progress hunged" section, but the link is broken and we can't get the updateDBScript.sh file. Please assis...
Hello, I have a customer that has active SMARTnet on devices that are showing as uncovered in the SNTC portal. I will provide details in a private message. Thanks in advance,Doug
Hi CiscoOur customer have installed a Cisco collector and connected it to the portal.But on the portal we are missing device serial numbers, software version and contract number.Can you please advice how to solve this?/Henrik
Hi, I have a customer that is no longer receiving E-mails alerting him if the upload from the CSPC Collector to SNTC portal completed or failed. I have confirmed in their SNTC portal that it is setup to receive alerts immediately for completed and fa...
I have problem to manage device model AIR-CT2504-K9 and MDS 9124 in the CSP Collector 2.6.
I already enable the snmp server in all devices, but when i run the job device access verification in the collector always return the status as Connection Fai...
I believe i have all allowed correctly on ASA.After discovery the status is "Excluded, and "Not managed because the platform is not available in Include Platform definition".I found possible cause, "DSIRT_ASA_DISABLE_SSHV2", in "Manage Platform Defin...
I have a customer who is looking to move some of their 9200 & 9300 switches as well as some APs from their United States sites to their recently purchased sites in Cananda. Will there be any issues on smartnet coverage with the change of site from th...
