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Device under contract not showing as covered in SNTC Portal

john.schroeder
Beginner
Beginner

We have a router that is covered under a contract which is assigned to my account but is not showing up as a covered device in The SNTC portal. It instead shows as an uncovered device.

2 Replies 2

kaptanej
Cisco Employee
Cisco Employee

Hi,

I am the in-charge of this post & will be assisting you shortly on this.

Please provide us the following details in PM (private message) so that we can proceed further on the issue : 

  • Company name 
  • Customer email address 
  • Customer name 

 

Thanks & Regards,

Kapil Taneja

kaptanej
Cisco Employee
Cisco Employee

Hi John , 

Here is the resolution summary that we have provided on the issue : 

  • Customer’s device is covered with a contract but showing in not covered in SNTC Portal .
  • Customer has been asked to provide the screenshot and discrepancy details so that we can proceed further on the issue .
  • Customer has provided the details .
  • Checked the transport file for the serial number . The serial number of the device is collected by the collector.
  • As we have checked the details , an incident INC7883561 has been logged to check the device coverage details.
  • The backend team has performed the sync up for the Serial number instance .
  • Customer has been asked to perform the upload for the inventory Flinders port to get the updated data on the SNTC Portal . 
  • Customer has given the confirmation that the data is showing correctly now .
  • Customer has given the confirmation for the case closure .
  • Hence, proceeding with the case closure.

Thanks & Regards, 

Kapil Taneja 

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