Different PID in smartnet total Care Portal and CCW-R (reason for "no contract")

[afitgnet01]

Hi

Could it be, that products do now show up under contract as the product ID is not the same in CCW-R and the smartnet total care portal? In CCW-R we see the bundle is under contract (PID DS-C9132T-8PMISK9). But in the collector only the power supplies show the correct contract number as they have the same PID. But the switch chassis itself, which is DS-C9132T-K9 does not show up as covered. 

Maybe it's the same reason why none of the catlayst show up to be under contract. In CCW-R the PID is C9500-24Y4C-A and in the portal just C9500-24Y4C.

Do the PID have to be exactly the same? And if yes, what can we do to fix the issue?

kind regards

dani

[aibhatna]

Hi afitgnet01,

Hope you are you doing well!
We are looking into the issue you posted. We will reach out to you soon with an update.

I would request you to share below mentioned details in personal message:

Party ID:
Company Name:
CCOID:
Contract Number:

Thank you

Regards,

Aishwarya Bhatnagar