Duplicate phones on the inventory

[Cisco SmartNet]

Hi there,

I got a client with more than 500 ip phones (among other devices such as switches, routers and ucs) and after I ran the discovery/collection profile 1000 phones shows up on the inventory.

I wonder why all of them were duplicated, is it possible because this client has two cucm for redundancy? I thought that if that would be the case the portal would be smart enough to realize those "cloned" entries and at the end just one would be displayed...

Thanks!

[tnewell]

If both CUCMs are reporting the same phones then both sets are created when the data is first processed. Prior to generating data for reporting the inventory is subject to de-duplication based on SN/PID. I will send you an email to get the customer information so we can make sure that you're not experiencing a software defect.

thanks, 

Teresa Newell